Frequently Asked Questions
Click on a question to display the answer. If your questions are not answered here, please don't hesitate to contact us by phone or email.
Birthday Party Questions
You are welcome to bring in your own birthday cake as long as it comes from a bakery and is sealed in the package. Please bring your receipt to verify.
No, we do not supply cake plates or a cutting knife. We do provide plastic utensils, napkins and the pizza plates.
No, due to a Bloomington city health code we cannot allow any outside food/beverage inside the water park.
Any guests found with outside food/beverage will be asked to pack it up and bring it back outside.
Birthday parties are welcome to bring a birthday cake as long as the cake is from a certified bakery, sealed in the original package, and accompanied by a receipt for verification.
Everyone must have a water park pass when entering the park; this allows us to keep an accurate headcount for occupancy purposes. The party tables are located in the Treehouse inside the park; if an adult would like to join the party we offer a spectator pass for $15.95 each or additional swimming passes can be added for a fee.
The birthday child is one of the eight guests included in birthday party packages. Additional guests may be added on for a fee; pricing varies by date and season.
Our parties are held in the Treehouse, which is a balcony overlooking the water park. The party area is often shared with other parties, but you will have your own party table for 45 minutes for your group to utilize.
Birthday parties can be reserved over the phone with the Group Sales Manager by calling the Water Park of America at (952) 698-8888, or you can submit a birthday party information request from this website.
We recommend booking your party at least one week prior to your party date to ensure availability, but you are welcome to reserve your party sooner. Please view the current birthday calendar for pricing and availability.
Yes, upon booking your party we require prepayment for a minimum of one party package. The payment is non-refundable, so you are not able to cancel the party, but you are more than welcome to reschedule your party to a more convenient date.
No, hotel rooms are not included in the price of birthday party packages. However, discounts on hotel rooms are available when booked in conjunction with a birthday party package. Please ask the Group Sales Manager how to receive your hotel discount.
Towels are available to our guests in the towel stand located next to First Aid; limited to one towel per guest at a time. Used towels may be exchanged for a new one at the towel stand.
However, you can help us help the environment!
The Water Park of America encourages our guests to conserve.
Please bring a towel for each guest during your next visit. Groups are required to bring towels for each event. If you have a more detailed question about the towel policy for group events, please contact the Group Sales Manager.
Yes, changing rooms are provided complimentary.
Lockers are available at a $6.00 per locker per day rental fee ($10.00 cash collateral or valid credit card is required when renting a locker).
We suggest one locker per three people. We also provide "bag storage" for your gift items. The Water Park of America does not assume liability for items left unattended in the water park; this includes unattended gifts left on birthday party tables.
All persons entering the water park must pay the daily admission fee.
Discounted "Spectator Admission" is available on every day the water park is open.
The only exception to the admission fee requirement is for children 11 months and under.
Children 11 months and younger will receive a complimentary Child's Admission and must be accompanied by an adult.
For birthday parties, any extra people beyond the 8 included in the standard birthday party package must purchase a wristband, or have it added to the order for the birthday party. All guests entering the park must purchase a wristband in some way, shape, or form.
There is a certain level of risk of personal injury involved in participation of some activities in the water park.
We require that our guests sign this document acknowledging that they understand and accept these risks prior to entry into the water park.
Please familiarize yourself with the Assumption of Risk Waiver.
Go directly to the first aid station in the water park, located between Camp Many Point and the towel room so that we can assist you in locating your missing person or group.
Yes, guests have access to Camp Many Point which serves typical food such as pizza, sandwiches, chicken, salads, fruit, and various drinks (including beer for guests 21 years of age or older).
Guests also have access to the Sleepy Eye Café, which serves coffee, ice cream, donuts, muffins and various other snacks.
Alcohol is available to guests 21 years of age and older in the following locations:
- Camp Many Point sells beer in plastic bottles
- Split Rock Grille offers a full bar (if guests plan on bringing it in the park it MUST be in a plastic container. Glass is not allowed inside)
Camp Many Point is accessible from directly within the water park, Split Rock Grille is located in the south-west corner of the building, beyond the hotel lobby.
No, due to the high traffic in the park and the downward slope towards the center, strollers are not allowed as a safety policy.
Birthday parties may check-in at the Party Central desk prior to entering the park.
All birthdays have their pre-arranged table time in the tree house, located on the 2nd floor balcony of the water park.
Group Sales: (952) 229-5768 *
Birthdays Info Line: (952) 854-8700 *
You may also submit a Birthday information and/or quote request on this website from our Birthday Party page, or a similar request for meetings or group events from our Meetings and Groups page.
Hotel Questions
Water Park passes are not included with your room, unless otherwise noted in a special package.
When booking your room on this website, after selecting your preferred room type a list of all available water park passes during your stay will be displayed. You may add up to one per guest for any of the available pass types, and all passes will be discounted 20%.
Hotel guests are also welcome to make use of the same 20% discount at any time during their stay.
When doing a search for a room reservation, clicking on the check-in date field will display a pop-up calendar.
Your desired check-in date is selected by clicking on a date on the calendar. If you are looking for a different month/year than what is initially indicated, clicking the left and right arrows will allow you to navigate forward or backward one month, or you can select the desired month or year from the drop-down box.
Rooms often become unavailable very quickly. In order to best serve you, we require your credit card information so that your selected room type can be held for you without further action necessary from you.
You will not be charged when submitting a reservation request order.
At the time of check-in you have the option to use an alternate form of payment if desired.
Water Park Questions
No, due to a Bloomington city health code we cannot allow any outside food/beverage inside the water park.
Any guests found with outside food/beverage will be asked to pack it up and bring it back outside.
Birthday parties are welcome to bring a birthday cake as long as the cake is from a certified bakery, sealed in the original package, and accompanied by a receipt for verification.
Towels are available to our guests in the towel stand located next to First Aid; limited to one towel per guest at a time. Used towels may be exchanged for a new one at the towel stand.
However, you can help us help the environment!
The Water Park of America encourages our guests to conserve.
Please bring a towel for each guest during your next visit. Groups are required to bring towels for each event. If you have a more detailed question about the towel policy for group events, please contact the Group Sales Manager.
Yes, changing rooms are provided complimentary.
Lockers are available at a $6.00 per locker per day rental fee ($10.00 cash collateral or valid credit card is required when renting a locker).
We suggest one locker per three people. We also provide "bag storage" for your gift items. The Water Park of America does not assume liability for items left unattended in the water park; this includes unattended gifts left on birthday party tables.
All persons entering the water park must pay the daily admission fee with the exception of children 11 months and under. Children 11 months and younger will receive a complimentary Child's Admission and must be accompanied by an adult.
All persons entering the water park must pay the daily admission fee.
Discounted "Spectator Admission" is available on every day the water park is open.
The only exception to the admission fee requirement is for children 11 months and under.
Children 11 months and younger will receive a complimentary Child's Admission and must be accompanied by an adult.
For birthday parties, any extra people beyond the 8 included in the standard birthday party package must purchase a wristband, or have it added to the order for the birthday party. All guests entering the park must purchase a wristband in some way, shape, or form.
There is a certain level of risk of personal injury involved in participation of some activities in the water park.
We require that our guests sign this document acknowledging that they understand and accept these risks prior to entry into the water park.
Please familiarize yourself with the Assumption of Risk Waiver.
Children 11 months and under receive complimentary admission with a paid adult. Admission pricing is the same for everyone else, ages 12 months and older.
Lockers are $6 to rent the key, and are located in both the men's & women’s locker rooms as well as in the water park as you enter through the locker rooms. A $10 cash deposit or a credit card is required for the key and is returned when you return the key.
Lockers are approximately one cubic foot.
No, at closing time all lockers must be emptied and locker keys returned to the water park front desk.
A $10 charge will result if the key is not returned.
Admission prices vary daily, and by type of admission.
Standard types of admission:
- Full Day Admission: Valid from open until close
- Half Day (AM) Admission: Valid from open until 4pm
- Half Day (PM) Admission: Valid from 4pm until close
- Two Day 4-4 Admission: Valid from 4pm until close for that date, and again from open until 4pm the following day
- Spectator "Dry Pass" Admission: Valid for the same hours as other passes purchased for that date
Note: Half Day AM & PM passes and Two Day 4-4 passes may not be available on every date the water park is open.
Water park days and hours of operation also vary, and are influenced by school schedules and holidays.
Calendars with the hours of operation and entry cost for available time periods are posted in the water park lobby,
and can also be found on this website by clicking on "hours and pricing" in the drop-down menu under the Explore the Park tab.
Hotel guests are eligible for a 20% discount off the full price of admission, even when purchasing water park passes for that day.
Passes are available at a 20% discount for everyone online when purchased at least 48 hours prior to the date for which they are valid.
Both are kept around 83 degrees, year round, with the air temperature usually one degree higher than the water.
It's always sunny and warm inside the Water Park of America, no matter what Minnesota weather decides to throw at us!
The Radisson Hotel, Bloomington and Water Park of America are located inside the same building at:
1700 American Blvd. E
Bloomington, MN 55425
The hotel lobby is located on the south side of the building.
The front desk is located to the right as you enter through the building from the south.
The Water Park of America lobby is located on the east side of the building.
The water park ticketing and will-call desks are located straight ahead on the right as you enter the building from the east.
From the water park lobby, the hotel front desk is located down the hallway passed the arcade.
Go directly to the first aid station in the water park, located between Camp Many Point and the towel room so that we can assist you in locating your missing person or group.
Yes, guests have access to Camp Many Point which serves typical food such as pizza, sandwiches, chicken, salads, fruit, and various drinks (including beer for guests 21 years of age or older).
Guests also have access to the Sleepy Eye Café, which serves coffee, ice cream, donuts, muffins and various other snacks.
5 ft. in the wave pool when the waves are turned off, and 7 ft. at the highest peak of the waves when they are turned on.
- The Slide Tower: Featuring 3 body slides, 2 tube slides, and the family raft ride which reaches the top of the 10 story tower.
- The FlowRider: A surf simulator allowing body boarding (and stand up surfing during designated stand up surfing hours - typically the last three hours of the day).
- The Lazy River: Reaches around the entire park, guests must be on a tube to stay in the river.
- Fort Snelling: A play structure for younger children, featuring smaller water slides and other child-friendly attractions.
- The Activity Pool: A small pool with lily pads and several basketball hoops.
Yes, they are located in the towel room free of charge. See a Pool Attendant during your visit for more details.
Only if it is coast guard approved.
Arm floaties, inflatable rings, noodles and most one-piece life jacket/suits are not coast guard approved and are not allowed in the park.
Alcohol is available to guests 21 years of age and older in the following locations:
- Camp Many Point sells beer in plastic bottles
- Split Rock Grille offers a full bar (if guests plan on bringing it in the park it MUST be in a plastic container. Glass is not allowed inside)
Camp Many Point is accessible from directly within the water park, Split Rock Grille is located in the south-west corner of the building, beyond the hotel lobby.
No, due to the high traffic in the park and the downward slope towards the center, strollers are not allowed as a safety policy.
Phones are available for short calls in the first aid station and in the water park lobby.
To reach a hotel room, dial 7 and then the room number.
To dial out, push 9 - 1 - the area code - and the phone number.
If you anticipate needing to make several phone calls during your visit, a cell phone kept in a locker would be advisable.
Restrooms are located in the locker rooms (directly behind the water park front desk), and beside Camp Many Point.
Assuming all attractions in the park are open, typically between 18 and 21 guards are on duty at one time.
This varies depending on guest attendance numbers.
For the safety of our guests, our lifeguards are required to maintain current American Red Cross, First Aid, and CPR for the Professional Rescuer certifications.
Yes, a 4pm-4pm pass is a two-day pass, it is NOT a full 24-hour pass.
A 4pm-4pm pass means the wristband is good from 4pm to close the first day and from open to 4pm the next day.
Guests must leave when the park closes on the first day, and are only allowed to stay until 4pm when the park
opens the next day.
Yes, the requirements vary by ride as follows:
- Tube Slides: Riders must be at least 48 inches tall. If they are not; they can still ride as long as they are with an adult, they are wearing a life jacket, and they can hold the tube handles themselves. However, riders under 48 inches are not allowed to sit on the adult’s lap (they must sit in the front end of the tube, and have the adult behind them).
- Body Slides: All ages and heights are welcome to use these. Anything that has the potential to scratch the slides such as lifejackets, necklaces, shorts with zippers, etc. are not allowed.
- Family Raft Ride: Riders under 48 inches tall must be accompanied by an adult, wearing a lifejacket, and must be able to hold the raft handles themselves. Lap-sitting is not allowed.
- Flowrider: Riders must be taller than the Body board (42”) to participate in Body Surfing. Riders must be taller than the Flow Board (52”) to participate in Stand-up Surfing.
Yes, guests not swimming must purchase a spectator "dry pass" admission for $15.95.
On days when the swimming passes are $15.95, the dry wristband is $10.95.
The purpose of the dry wristbands is for capacity and security reasons, as those who are not swimming are accounted for in the water park’s maximum allowance of guests.
The lines for attractions vary depending on how busy the park is, similar to other theme parks.
Our lifeguards work hard to keep lines moving as quickly as is safely possible.
On less busy days the lines go quickly, whereas on busier days the lines can be longer.
You do not have to purchase your water park passes ahead of time, however, there are advantages to doing so:
- Water park passes purchased online at least 48 hours in advance are discounted 20%
- Your entry into the water park is guaranteed on dates when the water park reaches its maximum capacity and admission is halted for walk-in guests
Click an upcoming date on the water park calendar to purchase passes in advance.
Please note: Online water park pass sales are non-refundable, non-transferable, and date-specific, so be sure you purchase passes for the correct date.
Yes! As long as you’re wearing a wristband, you may exit and enter the water park freely, during the hours for which your wristband is valid.
We do not have swimsuits available for rental, but we do sell children and adult size swimming shorts in the Water Park of America Gift Shop, and on this website.
Children under 13 years of age must be accompanied by an adult age 18 years or older while visiting the water park.
Children age 13-17 may enter the park without an adult, but MUST have the Assumption of Risk Waiver signed by an adult who is 18 years of age or older prior to entering the park.
The Assumption of Risk Waiver is available here and at the water park entrance.
Tubes are provided free of charge.
However, a limited amount of tubes are in circulation for safety purposes.
Guests must keep tubes in the river, or be using them on the tube slides.
All other tubes must remain in the water for the fairness of all guests.
Group Sales: (952) 229-5768 *
Birthdays Info Line: (952) 854-8700 *
You may also submit a Birthday information and/or quote request on this website from our Birthday Party page, or a similar request for meetings or group events from our Meetings and Groups page.
No, there is no coupon needed for this discount.
- Hotel guests automatically receive the discount for any passes purchased during their stay
- Everyone else receives the discount on passes purchased online
Water park passes are only available for purchase on this website 48 hours or more in advance.
The 20% discount is applied to all water park passes at checkout from this website.
Other Questions
Gift cards are valid at the following locations:
- Water Park of America
- Northern Lights Arcade
- Sleepy Eye Cafe
- Split Rock Grille
- Camp Many Point
- Radisson Hotel Bloomington
- Trillium Spa
Gift cards cannot currently be redeemed online.
The website will generate an email to you for several reasons:
- You've completed a purchase
- You have created a user account, or one was created for you during checkout
- You have requested a password reset
All informational emails generated by the website will be sent from the email address no-reply@waterparkofamerica.com, an outgoing only email address.
If you are not receiving these emails, please ensure that your email account is configured to receive email from the website. Spam filters may need to be configured to allow this as an accepted address from which to receive email.
As of October 5th, 2009 this website has replaced both the Water Park of America website and the previous water park ticketing website.
If you have placed an order on this website since October 5th, 2009, an account was created for you at the time of your order, and you should have received an email with details for logging into the website. If you have forgotten your password, enter your email address into the form on the Password Recovery page to request a reset of your password. If you are unable to receive email from the website, please check the FAQ topic "Why am I not receiving emails?".
If you had an existing account on the previous site, you will have to create a new one. Order history is still available from the previous site on a by-request basis. If you have misplaced a sales receipt from the previous water park ticketing website, please send an email using the contact form, category "Report Website Errors/Issues", requesting a link to your previous order(s). Please include as much information as possible (Full Name, Billing Address, E-Mail, etc) to aid in lookup of your prior order.
As of October 5th, 2009 this website has replaced both the Water Park of America website and the previous water park ticketing website.
Order history is still available from the previous site on a by-request basis. If you have misplaced a sales receipt from the previous water park ticketing website, please send an email using the contact form, category "Report Website Errors/Issues", requesting a link to your previous order(s). Please include as much information as possible (Full Name, Billing Address, E-Mail, etc) to aid in lookup of your prior order.
The Radisson Hotel, Bloomington and Water Park of America are located inside the same building at:
1700 American Blvd. E
Bloomington, MN 55425
The hotel lobby is located on the south side of the building.
The front desk is located to the right as you enter through the building from the south.
The Water Park of America lobby is located on the east side of the building.
The water park ticketing and will-call desks are located straight ahead on the right as you enter the building from the east.
From the water park lobby, the hotel front desk is located down the hallway passed the arcade.
Group Sales: (952) 229-5768 *
Birthdays Info Line: (952) 854-8700 *
You may also submit a Birthday information and/or quote request on this website from our Birthday Party page, or a similar request for meetings or group events from our Meetings and Groups page.
While the whole answer is beyond the scope of what we are able to provide.
Every spam filter should have the ability to add an email address to the Allow List or Whitelist.
Here are a couple links that may help you reconfigure your spam filter if you are having problems receiving email from this website:
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How to Enable Javascript
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5. Click the OK button. - Google Chrome
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You will always get your best rate on water park passes and hotel rooms on this website
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Water Park of America | (952) 698-8888
1700 American Blvd E, Bloomington, MN 55425