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Frequently Asked Questions

Click on a category below to view a list of frequently asked questions. Then, click on a question to see the answer.

Birthday Party Questions

Can I bring in my own cake?

No. Due to Bloomington city health code, you may not bring in any outside food or beverages. This includes birthday cakes for parties.

Can I bring in my own food?

No, due to a Bloomington city health code we cannot allow any outside food/beverage inside the water park. Any guests found with outside food/beverage will be asked to pack it up and bring it back outside.

Birthday parties may NOT bring birthday cake into the park.

Can adults, siblings and grandparents just join us at the party table?

Everyone must have a water park pass when entering the park; this allows us to keep an accurate headcount for occupancy purposes. The party tables are located in the Treehouse inside the park; if an adult would like to join the party we offer a spectator pass for $15.95 each or additional swimming passes can be added for a fee.

Does the birthday child get into the water park for free?

The birthday child is one of the eight guests included in birthday party packages. Additional guests may be added on for a fee; pricing varies by date and season.

Is our party room private?

Our parties are held in the Treehouse, which is a balcony overlooking the water park. The party area is often shared with other parties, but you will have your own party table for 45 minutes for your group to utilize.

How do I reserve a birthday party at the water park?

Birthday parties can be reserved over the phone with the Admissions Coordinator by calling the Water Park of America at (952) 229-5731, or you can email birthdays@waterparkofamerica.com.

We recommend booking your party at least one week prior to your party date to ensure availability, but you are welcome to reserve your party sooner. Please view the current birthday calendar for pricing and availability.

Is a deposit required for birthday parties?

Yes, upon booking your party we require prepayment for a minimum of one party package. The payment is non-refundable, so you are not able to cancel the party, but you are more than welcome to reschedule your party to a more convenient date.

Is a hotel room included in the party package?

No, hotel rooms are not included in the price of birthday party packages. There are no discounts on hotel rooms for birthday parties.

Do you provide towels?

Towels are available to our guests in the towel stand located next to First Aid; limited to one towel per guest at a time. Used towels may be exchanged for a new one at the towel stand.

However, you can help us help the environment!

The Water Park of America encourages our guests to conserve.

Please bring a towel for each guest during your next visit. Groups are required to bring towels for each event. If you have a more detailed question about the towel policy for group events, please contact the Group Sales Manager.

Do you have changing rooms and lockers?

Yes, changing rooms are provided complimentary.

Lockers are available at a $7.00 per locker, per day rental fee, and there is a $20.00 fee if the locker key is not returned. Credit Cards are the only form of payment that Water Park of America accepts for locker rentals.

We suggest one locker per three people. Heavy coats, backpacks, ando ther bulky items take up a lot of space in the locker. If at all possible, please keep bulky items at home or in the car.

The Water Park of America does not assume liability for items left unattended in the water park; this includes unattended gifts left on birthday party tables.

I'm attending as a chaperone, do I need a water park pass?

All persons entering the water park must pay the daily admission fee.

Discounted "Spectator Admission" is available on every day the water park is open.

The only exception to the admission fee requirement is for children 11 months and under. Children 11 months and younger will receive a complimentary Child's Admission and must be accompanied by an adult.

For birthday parties, any extra people beyond the 8 included in the standard birthday party package must purchase a wristband, or have it added to the order for the birthday party. All guests entering the park must purchase a wristband in some way, shape, or form.

What is the Assumption of Risk Waiver?

There is a certain level of risk of personal injury involved in participation of some activities in the water park.

We require that our guests sign this document acknowledging that they understand and accept these risks prior to entry into the water park.

What should I do if I lose someone from my group?

Go directly to the first aid station in the water park, located between Camp Many Point and the towel room so that we can assist you in locating your missing person or group.

Do you sell food or beverages in the water park?

Yes, guests have access to Camp Many Point which serves typical food such as pizza, sandwiches, chicken, salads, fruit, and various drinks (including beer for guests 21 years of age or older).

Guests also have access to the Sleepy Eye Café, which serves coffee, ice cream, donuts, muffins and various other snacks.

Where can I buy alcohol?

Alcohol is available to guests 21 years of age and older in the following locations:

  • Camp Many Point sells beer in plastic bottles
  • Split Rock Grille offers a full bar (if guests plan on bringing it in the park it MUST be in a plastic container. Glass is not allowed inside)

Camp Many Point is accessible from directly within the water park, Split Rock Grille is located in the south-west corner of the building, beyond the hotel lobby.

Can I bring a stroller inside?

No, due to the high traffic in the park and the downward slope towards the center, strollers are not allowed as a safety policy.

Where do I go for a pre-booked birthday party?

Birthday parties may check-in at the Party Central desk prior to entering the park.

All birthdays have their pre-arranged table time in the tree house, located on the 2nd floor balcony of the water park.

Who do I talk to about booking a group or birthday?

Birthdays Info Line: (952) 229-5731 *

You may also submit a Birthday information request to lclay@radissonmallofamerica.com.

For information on meetings or group events, visit our Meetings and Groups page or call Group Sales at (952) 229-5731 *

Water Park of America considers groups as 20 or more people ONLY. We offer other packages for smaller groups on our website. To book an express package for groups of 6-19 people please visit our webstore. 

Hotel Questions

Are my wristbands included in my room rate?

Water Park passes are not included with your Radisson hotel room, unless otherwise noted in a special package.

For great deals on hotel & water park packages, go to www.radisson.com/waterparkusa.

How do I select my check-in date?

When doing a search for a room reservation, clicking on the check-in date field will display a pop-up calendar.

Your desired check-in date is selected by clicking on a date on the calendar. If you are looking for a different month/year than what is initially indicated, clicking the left and right arrows will allow you to navigate forward or backward one month, or you can select the desired month or year from the drop-down box.

Why do you require a credit card to request a room reservation?

Rooms often become unavailable very quickly. In order to best serve you, we require your credit card information so that your selected room type can be held for you without further action necessary from you.

You will not be charged when submitting a reservation request order.

At the time of check-in you have the option to use an alternate form of payment if desired.

Do you have wireless internet (Wi-Fi) at the water park?

Yes, there is complimentary wireless internet throughout the Radisson Hotel and water park.

Water Park Questions

Can I bring in my own food?

No, due to a Bloomington city health code we cannot allow any outside food/beverage inside the water park. Any guests found with outside food/beverage will be asked to pack it up and bring it back outside.

Birthday parties may NOT bring birthday cake into the park.

Do you provide towels?

Towels are available to our guests in the towel stand located next to First Aid; limited to one towel per guest at a time. Used towels may be exchanged for a new one at the towel stand.

However, you can help us help the environment!

The Water Park of America encourages our guests to conserve.

Please bring a towel for each guest during your next visit. Groups are required to bring towels for each event. If you have a more detailed question about the towel policy for group events, please contact the Group Sales Manager.

Do you have changing rooms and lockers?

Yes, changing rooms are provided complimentary.

Lockers are available at a $7.00 per locker, per day rental fee, there will be a $20.00 fee if the locker key is not returned. Credit Cards are the only form of payment that Water Park of America accepts for locker rentals.

We suggest one locker per three people. Heavy coats, backpacks, ando ther bulky items take up a lot of space in the locker. If at all possible, please keep bulky items at home or in the car.

The Water Park of America does not assume liability for items left unattended in the water park; this includes unattended gifts left on birthday party tables.

Does my child need a water park pass?

All persons entering the water park must pay the daily admission fee with the exception of children 11 months and under. Children 11 months and younger will receive a complimentary Child's Admission and must be accompanied by an adult.

I'm attending as a chaperone, do I need a water park pass?

All persons entering the water park must pay the daily admission fee.

Discounted "Spectator Admission" is available on every day the water park is open.

The only exception to the admission fee requirement is for children 11 months and under. Children 11 months and younger will receive a complimentary Child's Admission and must be accompanied by an adult.

For birthday parties, any extra people beyond the 8 included in the standard birthday party package must purchase a wristband, or have it added to the order for the birthday party. All guests entering the park must purchase a wristband in some way, shape, or form.

What is the Assumption of Risk Waiver?

There is a certain level of risk of personal injury involved in participation of some activities in the water park.

We require that our guests sign this document acknowledging that they understand and accept these risks prior to entry into the water park.

Is there a difference in price for children vs. adults?

Children 11 months and under receive complimentary admission with a paid adult. Admission pricing is the same for everyone else, ages 12 months and older.

Where are the lockers and how much are they?

Lockers are $7 to rent the key, and are located in both the men's & women’s locker rooms as well as in the water park as you enter through the locker rooms. At this time Water Park of America will ONLY accept a credit card for locker rentals. There is a $20.00 fee for each locker key that is not returned.

Heavy coats, backpacks and other bulky items take up considerable space in our lockers. If at all possible, please leave these items at home or in your car.

How big are the lockers?

Lockers are approximately one cubic foot.

What is the admission price?

Admission prices vary daily, and by type of admission.

Standard types of admission:

  • Full Day Admission: Valid from open until close
  • Half Day (AM) Admission: Valid from open until 4pm
  • Half Day (PM) Admission: Valid from 4pm until close
  • Spectator "Dry Pass" Admission: Valid for the same hours as other passes purchased for that date

Note: Half Day AM & PM passes may not be available on every date the water park is open.

Water park days and hours of operation also vary, and are influenced by school schedules and holidays.

Calendars with the hours of operation and entry cost for available time periods are posted in the water park lobby, and can also be found on this website by clicking on "hours and pricing" in the drop-down menu under the Explore the Park tab.

What is the air/water temperature?

Both are kept around 83 degrees, year round, with the air temperature usually one degree higher than the water.

It's always sunny and warm inside the Water Park of America, no matter what Minnesota weather decides to throw at us!

Where is the hotel front desk?

The Radisson Hotel, Bloomington and Water Park of America are located inside the same building at:

1700 American Blvd. E Bloomington, MN 55425

The hotel lobby is located on the south side of the building. The front desk is located to the right as you enter through the building from the south.

The Water Park of America lobby is located on the east side of the building. The water park ticketing and will-call desks are located straight ahead on the right as you enter the building from the east.

From the water park lobby, the hotel front desk is located down the hallway passed the arcade.

What should I do if I lose someone from my group?

Go directly to the first aid station in the water park, located between Camp Many Point and the towel room so that we can assist you in locating your missing person or group.

Do you sell food or beverages in the water park?

Yes, guests have access to Camp Many Point which serves typical food such as pizza, sandwiches, chicken, salads, fruit, and various drinks (including beer for guests 21 years of age or older).

Guests also have access to the Sleepy Eye Café, which serves coffee, ice cream, donuts, muffins and various other snacks.

What is the deepest point of water in the park?

5 ft. in the wave pool when the waves are turned off, and 7 ft. at the highest peak of the waves when they are turned on.

What are your attractions?

  • The Slide Tower: Featuring 3 body slides, 2 tube slides, and the family raft ride which reaches the top of the 10 story tower.
  • The FlowRider: A surf simulator allowing body boarding (and stand up surfing during designated stand up surfing hours - typically the last three hours of the day).
  • The Lazy River: Reaches around the entire park, guests must be on a tube to stay in the river.
  • Fort Snelling: A play structure for younger children, featuring smaller water slides and other child-friendly attractions.
  • The Activity Pool: A small pool with lily pads and several basketball hoops.

Do you have life jackets?

Yes, they are located in the towel room free of charge. See a Pool Attendant during your visit for more details.

Can I bring my own flotation device?

Only if it is coast guard approved.

Arm floaties, inflatable rings, noodles and most one-piece life jacket/suits are not coast guard approved and are not allowed in the park.

Where can I buy alcohol?

Alcohol is available to guests 21 years of age and older in the following locations:

  • Camp Many Point sells beer in plastic bottles
  • Split Rock Grille offers a full bar (if guests plan on bringing it in the park it MUST be in a plastic container. Glass is not allowed inside)

Camp Many Point is accessible from directly within the water park, Split Rock Grille is located in the south-west corner of the building, beyond the hotel lobby.

Can I bring a stroller inside?

No, due to the high traffic in the park and the downward slope towards the center, strollers are not allowed as a safety policy.

Do you have a phone I can use?

Phones are available for short calls in the first aid station and in the water park lobby.

To reach a hotel room, dial 7 and then the room number. To dial out, push 9 - 1 - the area code - and the phone number.

If you anticipate needing to make several phone calls during your visit, a cell phone kept in a locker would be advisable.

Where are the restrooms?

Restrooms are located in the locker rooms (directly behind the water park front desk), and beside Camp Many Point.

How many lifeguards do you have on at a time?

Assuming all attractions in the park are open, typically between 18 and 21 guards are on duty at one time. This varies depending on guest attendance numbers.

For the safety of our guests, our lifeguards are required to maintain current American Red Cross, First Aid, and CPR for the Professional Rescuer certifications.

Are there height/age requirements for the rides?

Yes, the requirements vary by ride as follows:

  • Tube Slides: Riders must be at least 48 inches tall. If they are not; they can still ride as long as they are with an adult, they are wearing a life jacket, and they can hold the tube handles themselves. However, riders under 48 inches are not allowed to sit on the adult’s lap (they must sit in the front end of the tube, and have the adult behind them).
  • Body Slides: All ages and heights are welcome to use these. Anything that has the potential to scratch the slides such as lifejackets, necklaces, shorts with zippers, etc. are not allowed.
  • Family Raft Ride: Riders under 48 inches tall must be accompanied by an adult, wearing a lifejacket, and must be able to hold the raft handles themselves. Lap-sitting is not allowed.
  • Flowrider: Riders must be taller than the Body board (42”) to participate in Body Surfing. Riders must be taller than the Flow Board (52”) to participate in Stand-up Surfing.

Do I have to pay if I don’t want to swim?

Yes, guests not swimming must purchase a spectator "dry pass" admission for $15.95.

On days when the swimming passes are $15.95, the dry wristband is $10.95.

The purpose of the dry wristbands is for capacity and security reasons, as those who are not swimming are accounted for in the water park’s maximum allowance of guests.

Will I have to wait in line very long for the rides?

The lines for attractions vary depending on how busy the park is, similar to other theme parks.

Our lifeguards work hard to keep lines moving as quickly as is safely possible. On less busy days the lines go quickly, whereas on busier days the lines can be longer.

Do I need to order wristbands ahead of time?

You do not have to purchase your water park passes ahead of time, however, there are advantages to doing so:

  • Your entry into the water park is guaranteed on dates when the water park reaches its maximum capacity and admission is halted for walk-in guests

Click an upcoming date on the water park calendar to purchase passes in advance.

Please note: Online water park pass sales are non-refundable, non-transferable, and date-specific, so be sure you purchase passes for the correct date.

If I exit the water park can I get back in without paying again?

Yes! As long as you’re wearing a wristband, you may exit and enter the water park freely, during the hours for which your wristband is valid.

Can we rent swimsuits?

We do not have swimsuits available for rental, but we do sell children and adult size swimming shorts in the Water Park of America Gift Shop.

How old does my child need to be to enter the Water Park without an adult?

Children under 13 years of age must be accompanied by an adult age 18 years or older while visiting the water park.

Children age 13-17 may enter the park without an adult, but MUST have the Assumption of Risk Waiver signed by an adult who is 18 years of age or older prior to entering the park.

The Assumption of Risk Waiver is available at the water park entrance.

Are tubes provided?

Tubes are provided free of charge. However, a limited amount of tubes are in circulation for safety purposes. Guests must keep tubes in the river, or be using them on the tube slides. All other tubes must remain in the water for the fairness of all guests.

Who do I talk to about booking a group or birthday?

Birthdays Info Line: (952) 229-5731 *

You may also submit a Birthday information and/or quote request on this website from our Birthday Party page.

For information on meetings or group events, visit our Meetings and Groups page or call Group Sales at (952) 229-5709 *

Do you have wireless internet (Wi-Fi) at the water park?

Yes, there is complimentary wireless internet throughout the Radisson Hotel and water park.

Other Questions

I received a Gift Card, where can I use it?

Gift cards are valid at the following locations:

  • Water Park of America
  • Northern Lights Arcade
  • Sleepy Eye Cafe
  • Split Rock Grille
  • Camp Many Point
  • Radisson Hotel Bloomington
  • Trillium Spa

Gift cards cannot currently be redeemed online.

Why am I not receiving emails?

The website will generate an email to you for several reasons:

  • You've completed a purchase
  • You have created a user account, or one was created for you during checkout
  • You have requested a password reset

All informational emails generated by the website will be sent from the email address no-reply@waterparkofamerica.com, an outgoing only email address.

If you are not receiving these emails, please ensure that your email account is configured to receive email from the website. Spam filters may need to be configured to allow this as an accepted address from which to receive email.

Where is the hotel front desk?

The Radisson Hotel, Bloomington and Water Park of America are located inside the same building at:

1700 American Blvd. E Bloomington, MN 55425

The hotel lobby is located on the south side of the building. The front desk is located to the right as you enter through the building from the south.

The Water Park of America lobby is located on the east side of the building. The water park ticketing and will-call desks are located straight ahead on the right as you enter the building from the east.

From the water park lobby, the hotel front desk is located down the hallway passed the arcade.

Who do I talk to about booking a group or birthday?

Birthdays Info Line: (952) 229-5731 *

You may also submit a Birthday information and/or quote request on this website from our Birthday Party page.

For information on meetings or group events, visit our Meetings and Groups page or call Group Sales at (952) 229-5709 *

How do I configure my spam filter to allow email from this website?

While the whole answer is beyond the scope of what we are able to provide.

Every spam filter should have the ability to add an email address to the Allow List or Whitelist.

Here are a couple links that may help you reconfigure your spam filter if you are having problems receiving email from this website:

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If you have added items to your cart, or attempted to add items to your cart and are unable to do so, please ensure that you have javascript and cookies enabled in your browser. Our website depends on a combination of both technologies to keep track of whether you've added anything to your cart or not, and to calculate the order totals with all applicable discounts, shipping and taxes when you enter your payment information.

How to Enable Cookies

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How to Enable Cookies

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How to Enable Javascript

  • Firefox 2 or 3 1. Click the Tools menu. 2. Select Options. 3. Click the Contents tab. 4. Select the 'Enable JavaScript' checkbox. 5. Click the OK button.
  • Google Chrome To adjust javascript and other settings in Google Chrome, please review the information in the Google Chrome Help Center.
  • Internet Explorer 6 or 7 1. Click the Tools menu. 2. Select Internet Options. 3. Click the Security tab. 4. Click the Custom Level button. 5. Scroll down until you see the 'Scripting' section. Select the 'Enable' radio button for 'Active Scripting.' 6. Click the OK button. 7. Click the Yes button in the confirmation window.
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